Absentee Policy

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test appointment because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date.

To request a voucher, you must submit a written request to Evaluation Systems describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead. Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test appointment.

A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee(s) you paid for the missed test appointment.